Testimonials
The output has delivered great value to us.
“The output has delivered great value to us. Although we had a staff survey, the questions were generic and did not address the work issues specific to call centres. Work and Well-Being’s work identified, quantified and ranked the main problems associated with call centres for our front line staff. This has enabled us to develop a clear evidence-base performance strategy which is informing a large scale strategic work stream to make our national organization a better place to work. The analyses revealed some surprise findings which have been particularly valuable. As far as I am aware this is a unique approach. I would have no hesitation in recommending it.”
Richard Winter, Regional Director, National Call Centre Operation
Well-being of our colleagues is fundamental…
“Our belief is that the well-being of our colleagues is fundamental to their performance and therefore paramount in enabling them to support the performance of all tennis players across the spectrum of British tennis from grass roots to elite players. This belief is reflected in our people strategy and plans at the LTA and the annual findings from Work and Well-Being Ltd endorse this approach. As well as establishing ways in which well-being can be boosted on an organisation-wide basis, the results have provided a practical focus on how well-being and performance can be enhanced within and by individual teams and are used to inform our people strategy and work place development programmes.”
Christine Johnson, Head of HR, The Lawn Tennis Association
We used the Work and Well-Being Assessment…
“We used the Work and Well-Being Assessment to evaluate the wellness and mental health state of our occupational health nurses. The findings provided a valuable and practical overview of the drivers of well-being and mental health issues within the context of work.”
Mary Brassington, Chair, Association of NHS Occupational Health Nurses
The process was quick and easy…
“I changed from initially being a bit skeptical about undertaking this work to being its greatest advocate! The process was quick and easy to do and WWBL was a pleasure to work with. Being able to quantify how library work affects library staff has been very helpful. In particular, this work has highlighted areas that we were unaware of or have been unable to evaluate up until now. Since then we have made a concerted effort to improve those areas highlighted in the research as being of greatest concern to our staff. It is our intention to carry out another assessment next year.”
Nicola Horsey, Assistant Director - Libraries and Information, Department of Culture, Communities and Rural Affairs, Hampshire County Council
